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Collection of anonymized data

When you visit our website, we are collecting information, such as the geographical area you’re accessing the website from, type of the device, operating system, browser name and version. This information is not personally identifiable (it cannot be traced back to you). This information help us to identify where are our clients located to create ads and marketing strategies.

Collection of personally identifiable information

As a cleaning service company offering you a service for your home or office, we naturally need to collect personally identifiable information (information which can be traced to you). Personally identifiable information is only collected when you place a cleaning order, or use the contact

form available on our website.

 

Data collected after placing the order for cleaning service

In order to be able to provide a quote or book a service, we need to collect the following information in our order form:​

  • First Name

  • Last Name

  • Email address

  • Phone number

  • Address of the property where the cleaning service should place

  • Any information provided by you in the comments section

  • Information named above is share with the cleaning service provider, once they accept the order for a cleaning service, which is presented to them in an anonymized form (service type, geographical area, property size).

Information named above is the minimum viable information we need to provide our service or information.

If you pay by Paypal, we are able to see your name and billing information, we use this information to match the payment collected from you, with your profile in our system (i.e. to determine whether a given payment comes from you).

Data collected when using our contact form

When you choose to contact us using a contact form available on our website, we’re collecting the following information from you:​

  • First Name

  • Last Name

  • Phone Number

  • Email Address

  • Any information typed in the ‘message’ field

The information named above is stored only in our Wix account as it needed to respond to your request

Sharing information with third parties

We do not share or sell your data to third parties for marketing, or other ‘for-profit’ services. Your data is shared with 3rd parties on ‘need-to-know’ basis, only when it is necessary to facilitate the order for cleaning service. Such third parties include only independent cleaning providers, which accepted the cleaning order presented to them in the anonymized form, and which are going to perform the cleaning service and freelancers we’re working with.

In addition to the cases named above, we reserve the right to share your information with collection agencies and credit report bureaus (e.g. SCHUFA), if you default on payment to a service provider hired using our marketplace (i.e. you do not pay your bill). Before sharing the information with such 3rd parties, we send you a notice about that to your email address.

Where your information is stored?

Your information is stored in Google Apps for business (e.g. Gmail, Google Spreadsheets) and our Wix account.

Accessing you data

If you wish to access any of your data, please send us an email with such request to info@spicandspan.fr, specifying the scope of information you wish to receive , and email address where the information should be sent to.

Deleting your data

Your personally identifiable information can always be deleted at your request, except in cases where we are required to store such information for accounting purposes, or ‘know your customer’ regulations relevant to financial transactions. If you request us to delete the information, which we are legally required to keep for a certain period of time, such information will be deleted as soon as we are legally able to do so.

In order to request the deletion of your data, please send us an email with such request to info@klinfrance.com . All of you personally identifiable information will be replaced with either hashed or meaningless data (e.g. instead of your real name, the record will be replaced with DELETED_CUSTOMER, your email address with customer_12345@example.com).

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